Terms & conditions — CHICVELA

Welcome to Chicvela (“Company”, “we”, “our”, “us”, or “Chicvela”). By accessing, browsing, registering on, or using our Website, you agree to comply with and be bound by these Terms & Conditions (“Terms”). Please read these Terms carefully before using our Website or purchasing any products.

If you do not agree with these Terms, you should discontinue using our Website immediately.

1. General Overview

Chicvela operates an online platform offering women's clothing, fashion apparel, and accessories.

These Terms govern your access to and use of our Website, including all purchases made through it. By browsing, registering, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

2. Eligibility

By using this Website, you represent and warrant that:

You are legally capable of entering into binding contracts under applicable law.
You are at least 18 years of age or are using the Website under the supervision of a parent or legal guardian.
The information provided by you is accurate, complete, and up to date.
You will use the Website only for lawful purposes.

We reserve the right to refuse access to any user who violates these Terms or applicable law.

3. User Account & Registration

To purchase products through the Website, customers are required to create an account by providing their name, email address, mobile number, and password.

An email OTP will be sent to verify the email address provided during registration. The account will be created after successful email verification.

For future login, customers may access their accounts using either their registered email address and password or their registered email address and OTP.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

You agree to:

Provide accurate, current, and complete information during registration.
Keep your account information updated at all times.
Notify us immediately of any unauthorized access to or suspected misuse of your account.
Keep your password and OTP confidential.

The Company shall not be responsible for any loss resulting from your failure to maintain the confidentiality of your account credentials.

4. Product Details & Availability

We make every reasonable effort to ensure that all product descriptions, images, sizes, colours, pricing, and availability are accurate.

However:

Minor variations may occur due to photography, lighting, or display settings.
Product colours may appear differently depending on the customer's device.
Product packaging may differ from the images displayed.
All products remain subject to availability.

We reserve the right to limit purchase quantities, discontinue products, modify product listings, update pricing, or correct any inadvertent errors without prior notice.

5. Orders & Payments

By placing an order through our Website, you are making an offer to purchase products, which is subject to our acceptance.

An order shall be considered confirmed only after:

Successful payment authorization.
Verification of order details.
Order acknowledgement by the Company.

Payments must be completed through our available payment methods before dispatch. Chicvela currently accepts prepaid orders only. Cash on Delivery (COD) is not available.

We reserve the right to refuse, suspend, or cancel any order due to:

Pricing or typographical errors.
Stock unavailability.
Payment authorization issues.
Suspected fraudulent activity.
Regulatory requirements.
Any other legitimate business reason.

6. Pricing & Taxes (GST)

All prices displayed on the Website are in Indian Rupees (INR).
Prices are inclusive of applicable GST unless otherwise stated.
Shipping is free on all orders. No shipping charges are applicable.
We reserve the right to revise pricing without prior notice.

7. Shipping & Delivery

Orders will be delivered to the shipping address provided during checkout.

The average delivery turnaround time is 3–7 business days. Delivery timelines are estimates only and may vary due to:

Customer location.
Courier operations.
Public holidays.
Weather conditions.
Operational constraints.
Other circumstances beyond our reasonable control.

No shipping fees are charged on orders placed through Chicvela.

Customers are responsible for providing accurate shipping and contact information while placing an order.

8. Returns & Refunds

Returns, exchanges, and refunds are governed by our Refund & Returns Policy available on the Website.

Products must satisfy the eligibility requirements specified in the applicable policy before a return or refund can be approved.

Approved refunds will be credited to the original payment method within 5–10 business days, in accordance with our Refund & Returns Policy.

9. Intellectual Property Rights

All content available on this Website, including but not limited to:

Text
Images
Product photographs
Logos
Trademarks
Graphics
Website design
Software
Layout
Icons
Product descriptions

is the exclusive property of Chicvela, its operator, or its licensors and is protected under applicable intellectual property laws.

No material from this Website may be copied, reproduced, modified, distributed, published, transmitted, or commercially exploited without our prior written consent.

10. Privacy & Data Use

Your use of this Website is also governed by our Privacy Policy.

By accessing or using the Website, you acknowledge that your personal information will be collected, processed, stored, and used in accordance with our Privacy Policy and applicable laws.

11. Third-Party Links

The Website may contain links to third-party websites or services solely for customer convenience.

Chicvela does not control or endorse such third-party websites and shall not be responsible for their content, privacy practices, products, or services.

Access to third-party websites is entirely at the user's own risk.

12. Acceptable Use

Users agree not to:

Use the Website for unlawful purposes.
Attempt unauthorized access to our systems.
Upload malicious software or harmful code.
Interfere with the Website's security or functionality.
Misrepresent their identity.
Engage in fraudulent or deceptive transactions.

Violation of these Terms may result in suspension or permanent termination of Website access.

13. Limitation of Liability

To the maximum extent permitted by law, Chicvela shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from:

Use of or inability to use the Website.
Temporary Website interruptions.
Delayed deliveries.
Product unavailability.
Third-party courier services.
Third-party payment gateway services.
Linked third-party websites.

Our total liability, if any, shall not exceed the value of the relevant order placed by the customer, to the extent permitted by applicable law.

14. Force Majeure

The Company shall not be liable for any delay or failure in performance resulting from events beyond its reasonable control, including but not limited to:

Natural disasters.
Floods.
Earthquakes.
Fire.
Pandemic or epidemic.
Government restrictions.
Transportation disruptions.
Internet outages.
Labour disputes.
Power failures.
War.
Civil unrest.
Acts of God.

Any obligations affected by such events shall remain suspended for the duration of the event.

15. Suspension & Termination

We reserve the right to suspend or terminate user accounts or restrict Website access without prior notice where:

These Terms are violated.
Fraudulent activity is detected.
Payment abuse occurs.
Regulatory compliance requires such action.
Such action is necessary to protect the interests of the Company or other users.

Termination shall not affect any rights or obligations that accrued prior to the date of termination.

16. Grievance Redressal

If you have any complaint or grievance regarding our Website, products, services, or these Terms, you may contact our Grievance Officer.

Grievance Officer: Prabhu Manjhi
Email: support@chicvela.shop
Phone: 9310768048

We shall endeavour to acknowledge and address grievances within a reasonable period in accordance with applicable law.

17. Modifications to Terms

We reserve the right to amend, revise, or update these Terms & Conditions at any time without prior notice.

Updated Terms shall become effective upon publication on the Website.

Your continued use of the Website after such updates constitutes your acceptance of the revised Terms, subject to applicable law.

18. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, the Website, or any transaction conducted through it shall be subject to the jurisdiction of the competent courts located in New Delhi, Delhi, India, subject to applicable law.

19. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Chicvela
Operated by: CHICOCHARM CREATIONS PRIVATE LIMITED
Address:
3rd Floor, Plot No. 18, Office No. 402,
Shakarpur, Computer Market, Veer Savarkar Block,
New Delhi, East Delhi, Delhi – 110092, India
Phone: 9310768048
Email: support@chicvela.shop