Pay securely by UPI from any app
Free returns within 7 days
CHICVELA
Track Your Order

Cancellation policy

Effective date: 10 October 2026 Last updated: 10 October 2026

At Chicvela, we understand that customers may need to change their plans after placing an order. This Cancellation Policy explains the conditions and procedure for requesting an order cancellation.

By placing an order through our Website, you agree to the terms outlined in this Cancellation Policy.

1. Cancellation Before Dispatch

Customers may cancel their order within 12 hours of placing it, provided the order has not yet been processed or shipped.

To request a cancellation:

Please provide:

  • Your Order ID
  • Your registered email address or mobile number
  • Reason for cancellation (optional)

Submitting a cancellation request does not automatically confirm cancellation. Requests will be considered based on the order's processing and dispatch status.

2. Orders Already Shipped

Once an order has been dispatched, it cannot be cancelled.

However, customers may be eligible to return or exchange products after delivery in accordance with our Refund & Returns Policy, subject to the conditions specified therein.

3. Prepaid Orders & Refunds

If a prepaid order is successfully cancelled before dispatch:

  • The full order amount will be refunded to the original payment method used for the purchase.
  • Refunds will be credited to the original payment method within 5–10 business days.
  • The actual credit timeline may vary depending on the bank, payment gateway, or financial institution.

4. Cancellation by Chicvela

We reserve the right to cancel an order under circumstances including, but not limited to:

  • Products being out of stock or discontinued.
  • Payment verification or processing issues.
  • Delivery being unavailable at the specified location.
  • Pricing errors or technical issues.
  • Suspected fraudulent or unauthorised transactions.
  • Duplicate orders placed inadvertently.
  • Legal or regulatory requirements.
  • Circumstances beyond our reasonable control.

Where an order is cancelled after payment has been received, the applicable refund will be processed to the original payment method.

5. Failed or Duplicate Payments

Payments may occasionally be debited without an order being successfully confirmed due to technical or banking issues.

If payment has been debited but no order is generated, the amount may be automatically reversed or refunded according to the procedures of the relevant payment gateway or financial institution.

Customers experiencing duplicate payments or other payment-related issues may contact our Customer Support team for assistance.

6. Modification of Orders

Customers wishing to modify an order, delivery address, or contact information should contact Customer Support as soon as possible after placing the order.

Modification requests can only be accommodated if the order has not yet entered processing or dispatch.

Once an order has been processed or shipped, modifications may no longer be possible.

7. Customer Responsibilities

Customers are responsible for:

  • Providing accurate contact information.
  • Entering a complete and correct delivery address.
  • Reviewing their order details before confirming the purchase.
  • Submitting cancellation requests within the specified timeframe.

Delays or unsuccessful cancellation requests resulting from incorrect customer information may affect the cancellation process.

8. Force Majeure

Chicvela shall not be liable for delays in processing cancellation requests resulting from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters.
  • Floods.
  • Earthquakes.
  • Pandemics.
  • Internet outages.
  • Labour disputes.
  • Government actions.
  • Transportation disruptions.
  • Other force majeure events.

9. Policy Updates

We may revise this Cancellation Policy from time to time to reflect changes in our business operations or applicable requirements.

Updated versions will be published on the Website with the revised Effective Date, where applicable.

10. Grievance Redressal

For complaints or concerns relating to order cancellations or refunds, customers may contact our Grievance Officer.

Grievance Officer: Prabhu Manjhi
Email: support@chicvela.shop
Phone: 9310768048

We will endeavour to address grievances within the applicable timelines under Indian law.

11. Contact Us

For questions regarding cancellations or assistance with a cancellation request, please contact:

Chicvela
Operated by: CHICOCHARM CREATIONS PRIVATE LIMITED
Address:
3rd Floor, Plot No. 18, Office No. 402,
Shakarpur, Computer Market, Veer Savarkar Block,
New Delhi, East Delhi, Delhi – 110092, India
Phone: 9310768048
Email: support@chicvela.shop